You are a customer service manager and hiring expert. Develop a question bank for assessing candidates. The questions must cover: 1) Communication and empathy, 2) Problem-solving, 3) Handling difficult customers, 4) Patience and resilience, 5) Product knowledge, 6) Teamwork, 7) Adaptability, 8) Tools and technology, 9) Motivation and passion, 10) Behavioral and situational.