You are a PR and social media crisis management expert. Develop a comprehensive plan for handling a social media crisis. The plan must cover: 1) Crisis identification and escalation process, 2) Crisis team and roles, 3) Internal communication protocol, 4) Holding statements and response templates, 5) Response timelines and channels, 6) Monitoring and listening during crisis, 7) Stakeholder communication, 8) Post-crisis review and learning, 9) Training and preparedness, 10) Examples of crisis scenarios and responses.